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Handle won't lift, key won't turn? It's the mechanism, not the door.

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The handle won't lift, the key won't turn, or the door's stuck shut. Nine times out of ten it's a worn cylinder or a failing multi-point gearbox — a repair, not a whole new door.

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A genuine locksmith shows you the failed gearbox or cylinder and quotes the specific part. The bid you accept is the price you pay.

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The full guide

About upvc door won't lock or won't open

What's actually gone wrong

UPVC door faults almost always come down to one of three things. A worn or seized euro-cylinder means the key won't turn smoothly. A failing multi-point gearbox (the mechanism the handle drives) means the handle won't lift or springs back. And a dropped or misaligned door means the hooks and rollers no longer line up with the keeps in the frame, so it binds. Each of these is a targeted repair — not a reason to replace the entire door, whatever a double-glazing salesman tells you.

Don't force a door that won't lock

If the handle is getting stiffer over weeks, that's a gearbox starting to fail — get it seen before it jams completely and locks you out (or won't lock at all overnight). Forcing a struggling handle is the fastest way to snap the gearbox spindle and turn a £90 fix into a £200 one.

What repairs should cost

A euro-cylinder swap is typically £60–£120 fitted, including an anti-snap upgrade. A multi-point gearbox replacement is £120–£220 depending on the brand (Fuhr, GU, Yale, Mila and ERA all differ). A realignment — adjusting hinges and keeps so the door closes cleanly — is often under £90. A genuine locksmith shows you the worn part before quoting the replacement.

Why "the whole door needs replacing" is usually wrong

The door slab and frame rarely fail. It's the hardware inside them that wears. Unless the frame is rotten or the slab is cracked, a locksmith repair restores full function for a fraction of a new-door price. Get the lock looked at before you accept a £900 replacement quote.

Answers

Frequently asked questions

  • Why won't my UPVC door lock?
    Usually a worn euro-cylinder (key won't turn), a failing multi-point gearbox (handle won't lift or springs back), or a dropped door that's binding against the frame. All three are repairs, not whole-door replacements.
  • How much does it cost to fix a UPVC door lock?
    A cylinder swap is typically £60–£120 fitted, a multi-point gearbox £120–£220 depending on brand, and a realignment often under £90. A locksmith should show you the worn part before quoting a replacement.
  • My handle is getting stiffer — is that a problem?
    Yes — a progressively stiffer handle is a gearbox starting to fail. Get it seen before it jams completely, because forcing it can snap the spindle and turn a cheaper fix into a dearer one.
  • Do I need a whole new door?
    Rarely. The slab and frame seldom fail — it's the hardware inside that wears. Unless the frame is rotten or the slab cracked, a locksmith repair restores full function for far less than a replacement door.

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