Legal Notice
Company information & regulatory details
This page is published in compliance with the UK Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Company Details
Trading Name
LockSafe UK
Legal Entity
LOCKSAFEUK LTD
Companies House Number
17091123
VAT Registration Number
Not currently VAT registered
Registered Office Address
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Place of Incorporation
England and Wales
Contact Information
Regulatory & Compliance
ICO Registration (Data Protection)
LockSafe UK processes personal data and is registered with the Information Commissioner's Office (ICO) under the UK GDPR and Data Protection Act 2018. ICO registration number: C1935410
ICO register: ico.org.uk/register
Financial Services
LockSafe Cover is not an insurance product and LockSafe UK is not authorised or regulated by the Financial Conduct Authority (FCA) in relation to any insurance, investment, or financial product. LockSafe Cover is a paid membership subscription providing service priority and fee discounts only. Payment processing is handled by Stripe Payments UK, Ltd (FCA authorised).
Platform Type
LockSafe UK operates as an online marketplace connecting independent locksmith contractors with customers. LockSafe UK does not provide locksmith services, does not employ locksmiths, and is not responsible for the quality or outcome of services delivered by independent contractors. The service contract for locksmith work is formed directly between the customer and the locksmith.
Applicable Law
This platform and all contracts formed through it are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your mandatory consumer rights.
Consumer Rights Summary
Under UK consumer law, you have the following rights when using LockSafe UK:
- •14-day cooling-off right for non-emergency bookings and new subscriptions (Consumer Contracts Regulations 2013)
- •Services with reasonable skill and care (Consumer Rights Act 2015, s.49)
- •Right to repeat performance or price reduction if services are not performed properly
- •GDPR rights including access, rectification, erasure, and portability (UK GDPR)
- •Right to complain to the ICO if you believe your data has been misused
- •Alternative dispute resolution — if you are unable to resolve a dispute directly, you may contact Citizens Advice at citizensadvice.org.uk
Key Service Providers
The following third-party providers are used in delivering the LockSafe UK platform:
| Provider | Purpose |
|---|---|
| Stripe Payments UK Ltd | Payment processing |
| Vercel Inc. | Web hosting & CDN |
| MongoDB Atlas (MongoDB Inc.) | Database storage |
| Resend Inc. | Transactional email |
| Mapbox Inc. | Mapping & geolocation |
| Retell AI | AI voice phone system |
| Sentry Inc. | Error monitoring |
SCCs = Standard Contractual Clauses (UK-approved safeguards for international data transfers under UK GDPR Article 46).
Legal Documents
Last updated: May 2026. LockSafe UK — locksafe.uk